End User - Managing your Profile

Creating your profile

You can create your own profile in a number of ways:

  1. On first contact with our new system, either via email or via request form, you will receive two emails to the address that you gave
    1. One message will acknowledge your request for support and display all pertinent information about your ticket etc.
    2. A second message will ask you to set a password for your new account. There will be a link that you can follow in order to set your password, and you are done!
  2. You can manually visit and perform the following steps:
    1. Click the 'Sign In' button at the top right of the main page:
      1.  The overlay login form will appear.
    2. From the overlay, select either 'Sign-Up':
      1. A new overlay will appear allowing you to enter your desired name and email address.
      2. Once submitted, you will receive a welcome email that will then direct you to set a password for your new account.

    3. Or select 'Get a Password' (If you have already used your current email address to contact the system before):
      1. The system will prompt you for the email address you have used in the past to work with the support system.
      2. A password reset/set email message will be sent to you in order to allow you to set a new password associated to your email address.

Editing your profile

You can make changes to your user profile from any Help Center page. For example, you can choose a name and avatar. The information is used in your contributions to the Help Center.

  1. Click your profile icon on the upper-right side of any page, and then click Edit my profile to display your profile information.

  2. Hover the mouse over a field and click to edit it.
  3. After making changes to a field, press Enter on your keyboard to accept the changes.
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