What to do when your PowerPoint (PPT) import fails.

Occasionally a PowerPoint file will fail to import into Claro. Most often, this occurs because of an unsupported issue on a specific page of your file. When this happens you can use the import selected page feature of the PowerPoint import to determine and exclude the broken pages.

To start a PowerPoint file import into Claro:

  1. Click the From PowerPoint link in the Create Something New area of the SplashBoard, OR
  2. Click the Application Menu, click New, and click the From PowerPoint link.

To complete the Custom PowerPoint file import process:

  1. Click the Choose File button and location of your new file.
  2. Choose your Dimensions, Player Layout, and Language from the drop downs provided.
  3. Click the Upload button.
  4. Click the Custom radio button.
  5. Click the Select Slides to import check box.
  6. Select any other custom features you want to implement.
  7. Click the Next button.
  8. Wait for the importer to generate a page list; this might take a while.
Removing the incompatible page(s):
  1. Scroll through the list of pages. You can determine which page(s) are incompatible by looking for the page with a Red X instead of a page preview.
  2. Unselect the incompatible pages by clicking on the checkbox in the upper left corner.
  3. Click the Import button.
  4. Wait for the importer to import and process the PowerPoint file.
Trouble-shooting PowerPoint(PPT) file import issues.
There are several reasons why a PowerPoint file might be incompatible with import into Claro. The two following issues are the most common.
Too many ungrouped elements:
The maximum number of image or shape elements on a slide from PowerPoint is 20. If there are more than 20, they will be grouped into a single image. The reason for the limit is that Claro is a web application, unlike PowerPoint, and all of the images or shapes must be loaded every time the page is displayed. If there are too many elements to load, it puts an undue burden on system performance. It is not uncommon for a PowerPoint slide to have hundreds of graphic items in various objects. To overcome this issue you can “group” items together in PowerPoint, and each group then behaves as a single element when converted by the Authoring Tool.
Externally Linked Assets:
If the PowerPoint contains a link to an external asset (such as an image) in the form of a URL (http://…), it will not be included. External assets are considered as a security risk. It is better to download the asset and include it in the local PowerPoint file.
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