If you have Java version 7 or later, you'll need to allow Claro sites from the Security tab of the Java control panel (for Windows: Control Panel > Java or for Mac: System Preferences > Java). If the problem persists, you will need to adjust your Security Level to Medium. See the image below.
http://helpdocs.dominknow.com/claro/images/JavaSecurity.png
The Java version installed by the author must be version 1.6 Update 37 (or higher) to support screen capture features.
To update or verify your Java, visit http://www.java.com/. If you are on a corporate Intranet or secure network, you may have to ask your system administrator for assistance.
Note: If third-party software and modules are post-End-of-Life by their vendor/developer, dominKnow will not support the configuration.
In your Java Preferences, click the Advanced tab. Under the Security section, make sure that "Enable online certificate validation is UN-checked. See the following screenshots for the Mac and Windows versions.
Mac:
Win:
If you are using Chrome (version 42 or newer) you will need to enable NPAPI for Java to run.
To enable NPAPI:
- In your Chrome address bar, enter: chrome://flags/#enable-npapi
- Select the Enable link under the Enable NPAPI option
- Select Relaunch Now button at the bottom of the page.
- You may need to reinstall Java, if so it can be downloaded here: https://java.com/en/download/
For more information, see Claro Browser and System Requirements.
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