We recommend that your browser settings are set to NOT use Proxy settings. This can cause your session to drop out and result in performance problems. If you are experiencing this type of problem, please see one of the following articles to make sure your browser is not using this setting.
For IE, Firefox, Safari see: http://www.myaccount.charter.com/customers/support.aspx?SupportArticleID=2630
For Chrome see: http://www.googlechrometutorial.com/google-chrome-advanced-settings/Google-chrome-proxy-settings.html
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