Frequently Asked Questions (FAQs)
- Known Issues of Unsupported Functionality (Incompatibilities on mobile device and browser) (mobile, ie6,ie7,ie8,ie9)
- Are the source files stored on your server or can we have access to them?
- Can I create a course for standard desktop online and mobile delivery?
- Can I download or export assets or files from the Media Library?
- Can I import Flash files into Claro? If Flash is imported, will learners see the content on a mobile device?
- Do we have to use your server for Claro or can we use our own?
- How do I find out what hex color is used in an image?
- How do I upload an image or other media to my course? Can I upload multiple images or a zip package? Can I email an attachment with a media file to Claro?
- How do I use a spell checker in Claro?
- I can't edit text in my course that I imported from a PowerPoint file (text was part of a grouped element).
- I cannot scroll Reviewer Notes feedback in the native Android browser.
- Is all interactivity in PowerPoint (PPT) slides supported when imported into Claro?
- Is it possible to add links or actions within the pages so the course doesn't have to be completely linear?
- Is there a limit to the number of slides a PowerPoint (PPT) file can have when importing into Claro?
- I don't see my language listed, is there support for other languages in Claro courses?
- What are the media file types (or formats) accepted by Claro?
- What bookmarking functionality does Claro have? Does a course resume at the last completed location?
- What is the maximum recording time for audio narration on a page?
- What is the minimum browser requirement for an administrator/author in Claro?
- What is the output format from Claro? HTML5 or Flash?
- What video codecs are supported in Claro? What video compression format should I use?
- What video formats does Claro support?
- Where's the Save button in Claro?
- Why can't I layer an element over my embedded video?
- Why can't I open two courses at the same time? I want to use one course as a reference while I author the other.
- Why can't my reviewer see my course?
- Why do I see a message asking me if I want to "Prevent this page from creating additional dialogs"?
- Why do I see a “Script Not Responding” error message sometimes when I sign out of Claro?
- Why does my course have vertical scroll-bars (scrolling) on the right side of the window?
- Why does my Flash (.swf or SWF) media asset not play?